About EMTS

Local roots. Global reach.

For over a quarter century, EMTS has been helping clients from across the USA cultivate, engage, and incentivize their channels. Hospitality is in our DNA—it’s the driving force behind our commitment to delivering exceptional service and memorable experiences for every program. Centrally located in the crossroads of America, EMTS draws upon deep local roots while offering a truly global reach. Our clients trust us to create unforgettable moments for their top performers.

A key factor in our success is EMTS’s ability to develop and maintain global supplier and vendor relationships. These partnerships allow us to source the highest-quality accommodations and services. By leveraging our expansive network, we seamlessly manage logistics and deliver solutions that align with the unique vision and goals of every program—no matter where in the world their audience may be. Our dedication to hospitality, paired with our strategic supplier alliances, empowers us to deliver world-class experiences with a personal touch.

Your Dedicated Team

Each member of our team is a dedicated advocate for your program. From the first whiteboard brainstorm to the day of departure and beyond, the EMTS team handcrafts your incentive program to complement your culture, brand, and budget. We are with you from concept development, on-site operations, final bill review, and program analysis.

Our diverse group of professionals and roles includes:

Onsite Travel Staff

Travel Procurement Specialists

Air Ticketing Specialists

Attendee Managers

Program Architects

Creative Specialists

The Incentive Smith Process

Our services are as diverse as our clients’ needs. The diversity of our services is supported by a system of tools developed over years of operating successful incentive programs for our clients. We call this process Incentive Smith.

Step 1 – DISCOVERY

EMTS works closely with you to fully understand the necessities of your unique business, in order to properly satisfy your clients and bring back the best possible return on your investment.

Step 2 – DRILL DOWN

We take the time to explore how your organization’s channel functions from top to bottom. A complete understanding of your sales or service channel will allow us to tailor a program to suit your individual needs.

Step 3 – ARCHITECTURE

After we have a solid understanding of your business and have explored your channel, our team will work closely with you to construct a comprehensive plan to suit your needs. Your program is set in motion well in advance of the launch, accounting for even the smallest change in details.

Step 4 – LAUNCH

Now that the minute details of your program are taken care of, your program is ready to launch. Throughout this process, our project management team will keep you informed on the details of your program and ensure that you have the most up-to-date progress of the registration and fulfillment process.

Step 5 – AWARD FULFILLMENT

After the program has been announced and successfully launched, EMTS will fulfill the incentive experience. Whether that is merchandise, incentive travel, or a stored-value card program, our experienced staff will ensure that your channel is properly rewarded for their efforts.

Step 6 – TAKING ACCOUNT

Great incentive programs are created by measuring, reviewing, and learning from the success of past programs. EMTS performs a complete review of your program upon completion to ensure that all of your programs in the future are just as successful.

Industry Affiliations

Enigma Marketing and Travel Solutions is proud to be affiliated with leading organizations and partners across the travel industry. These affiliations not only enhance the company’s credibility but also ensure that travelers receive the highest standards of service and a wide array of travel options wherever they wish to go.